Voice enabled technologies are still currently in their infancy, although due to some big brands investing in developing its capabilities, speaking to technology is set to become common place and something we cannot do without in the coming years.

The importance placed on speed, efficiency and convenience is not about to change and so this focus will see more assistants such as Amazon’s Alexa. The accuracy of voice recognition is currently around 95%, however it is set to increase to around 99%. This does not seem like a huge jump, although it is widely expected this will mean the difference from not using the technology to using it all the time.

At the moment, the technology is predominately used to perform online searches, with 60% of worldwide regular voice technology users claiming to do so. Voice recognition will potentially transform some industries, we take a quick at some of these industries.

Devices for the visually impaired

For a long time now making mobile devices accessible for everyone has not been at the forefront of technology designers thoughts. However, this badly neglected demographic will now have the opportunity to interact with the world in ways they were previously denied due to voice recognition interfaces on mobile devices.

Further assistance to drivers of vehicles

For good and quite obvious reasons drivers are very limited as to what they can do whilst driving. Due to safety regulations, the motor industry has been constrained in the interactions they have been able to offer to drivers. Hands-free voice interfaces will enable car manufacturers a huge array of options. This technology will also importantly increase safety by allowing drivers to keep their eyes on the road.

More ease of use for high-tech wearables

Devices such as Fitbit currently require an additional mobile interface, with voice technology these devices will be able to function independently. Voice control will increase the use of wearable devices, making them common place in our daily lives.

More impact on customer service

Voice technology is already used for customer service, in call centres for example. Conversational interfaces will allow for even greater change in the way we communicate with call centres and even in retail stores. A human-to-human connection will always be ideal, but there will be many situations where a voice interface could be implemented by a business. Depending on how much companies embrace this technology, it will be interesting to see how much the overall customer experience is affected.

Get in contact with use here at Regency today to help you with how these technologies will affect web design and SEO.

Leave a Reply